November Enhancements

What are they?

  • Hide "Delay Reaction" field when no Idle Timers are set by the Admin.
  • Add equipment status to DVIR.
  • Manage DVIRs under review while creating equipment inspections.
  • Edit the time the event was created.
  • In-Process events can now be reassigned to different service providers. While doing so, the trucking dispatcher will be prompted to provide the reason for reassignment, which will be shared with the service center via email.

Why are they important?

Hiding the "Delay Reaction" field when Idle Timers are left blank assists in cleaning unnecessary line items from service event creation screens and in avoiding confusion for team members who do not have the capabiltiy to view Idle Timers (in other words, team members who are not REACH Admins).

Adding the status of associated equipment and maanging DVIRs from while creating equipment inspections eliminate redundant steps, reducing the back-and-forth navigation between screens for team members using the web portal.

In the case of retroactively creating an event, the means to edit the call time allows trucking dispatchers to more accurately input and track service event data.

Lastly, the ability for the driver to drag the location marker allows other parties to view where the driver is exactly in relation to the vehicle. This capability will appear on the mobile app only if the driver is marked to be with the unit and separate icon will appear for the current location of the driver in case that he/she walks away from the unit.

Who gets them?

Only trucking dipatch partners will receive the following enhancements:

  • Add equipment status to DVIR.
  • Manage DVIRs under review while creating equipment inspections.

The company types who create events - namely, trucking dispatchers and service centers performing yard checks - will be the only users able to edit the time the event was created.

All REACH partners noted as Admins have the capability to hide the "Delay Reaction" field when no Idle Timers are noted.

When service centers are re-assigned by a trucking dispatcher, only the service center (not the associated equipment provider) will receive the email notification.

Only drivers using the REACH mobile application will be able to update their locations using the dragging marker on the map.

October Enhancements: What's New in the Web Portal

What are they?

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  • Unread comments noted as such on web and mobility. When comments have been submitted by another party in an unopened tab, the title of the tab will appear bold until the new messages have been read.
  • Color-coded notifications for idle communication in service events. Admins are now able to set notifications on their web portal dashboards for comments that have yet to be addressed by themselves and their teams. Two times can be set in the control panel: one for a yellow notification after a designated period of time and one for a red notification after a second peroid of time passed without opening the submitted comments. Admin users may also delay these notifications within individual events by entering the desired amount of time in the "Delay Reaction by" field when creating and editing an event.
  • Email notification filters. Also found in the control panel are checkboxes to opt out of emails for three types of notifications: comments, services, and status.
  • A fresh interface for web portals.A stripped color scheme and more columns for service line items creates a cleaner feel and less scrolling to enter repairs quickly and with enhanced readability.

Why are they important?

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Emboldened and color-coded notifications help to notify users of comments to be addressed. These features are useful for teams that enter high volumes of service events, have users that choose not to opt in for email notifications, and with rotating shifts between multiple users. What's more, both can be viewed right from the dashboard for quick reference on catching up on vendor communications within specific events.

Delivered by popular demand, email notification filers allow users to choose which emails they would like to receive for service event-level activity. This feature helps to avoid unwanted inbox clutter and to focus on what is most important at the discretion of individual users.

Who gets them?

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Only Admin user will have the ability to set idle communication timers to which the notifications will be triggered. All user types will receive all other updates.

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