Major Changes in Find Service Center Results, Custom Fields, and More

  • Sort Find Service Center results. When dispatchers click to find vendors within the desired radius, results can now be sorted by agreement type and by those of which are able to be assigned events ("Under Radius").
  • View existing out-of-network vendors. When dispatchers enter information for an out-of-network vendor, a list of existing options will appear and populate the information fields to prevent duplicate vendor creation.
  • Initiate and send invoices to other companies on REACH. Add attachments, create custom email templates, and generate a public URL to send to companies not on REACH.
  • Make custom fields viewable by other companies on REACH. Previously, custom fields were limited to be viewed only by the portal by which they were created; now, Admins have the ability to switch customer fields to be public. The tab to do so is found in the portal control panel.
  • Add a fleet or equipment provider company on the fly. Vendors and call centers often receive requests for service from fleets that are not using REACH. This feature provides a way to quickly add a fleet with minimal information including the fleet's DOT number and SCAC code; if these details already exist in the system, matching options will appear from a dropdown list to avoid duplicate fleet entries.