General Frequently Asked Questions

How do I login to REACH (web)? 

  1. Open your web browser (Chrome, Safari, Firefox, Internet Explorer, etc.)

  2. Enter the URL for your domain

  3. Enter (on your keyboard)

  4. Enter Username & password

  5. Click Login.

How do I change the password to my account on REACH?

  1. Click on the drop-down next to your name on far right.

  2. Select "Change Password".

  3. Enter Current and New Passwords as directed.

  4. Click Submit.

How do I View/Edit my profile in REACH?

  1. Click on the drop-down next to your name on far right.

  2. Select "My Profile".

  3. Click Edit and make desired changes.

  4. Click Save.

How do I edit the name of my company?

  1. Login.

  2. Click on the top banner where your company's name is displayed.

  3. Click on "Edit" to modify the desired changes.

  4. Click "Update" to save these changes.

How do I view service events in REACH?

  1. Default screen shows Service Events in list view.

  2. Click appropriate tab/s (All, Open, Submitted, In-Process, Rejected, Completed, Approved) to go to list of all events in that status.

How do I edit an event?

A Truck Dispatcher can edit all the fields whereas, a SC can only edit ETA and Services. Follow the steps below to edit an event:

  1. Login

  2. Go to the event-show screen.

  3. Scroll down and click "Edit".

    • Once in edit screen, a TD can edit any/all fields on an event.

    • A SC on the other hand can change:

      • ETA

      • Service

      • Request For Action

      • Both, Public and Confidential notes.

  4. Click Save.

How do I request for action from another tenant?

A Trucker Dispatcher and/or Service Provider can "Request for Action" from each other in case you need their immediate attention on a particular event.

  1. Login.

  2. Click on the Event# to view an event in show-event screen.

  3. Scroll down to "Request For Action" field.

  4. Click the appropriate tenant to activate the request.

How do I add services to my service center?

  1. Login.

  2. Click on "Service Center" button from the menu on the left (this is usually the third button from top).

  3. Click on "Manage Service" button.

  4. Start typing the service in search field. The system start narrowing down the big list for you.

    • In case of multiple services, use the master button to select/unselect all (narrowed-down) services in one go.

  5. Use the Yes/No button to select or unselect service(s).

  6. Click "Update" to save the changes.

How do I create a new user? 

Only your facility admin can View/Edit/Delete all/other user(s) in REACH. If you are an admin for your facility, follow the steps below:

  1. Click on the Company name on the top banner.

  2. Click 'Add User' on the far right side of the screen.

  3. Fill the required fields.

  4. Click "Save".

View the video tutorial here.

How do I log out on the web application? 

  1. Click on the drop-down next to your name on far right.

  2. Select "Logout".

What are the requirements of an auto-assigned event?

There are 4 requirements for an event to qualify for auto-assignment:

  1. The Event takes place during after hours of the Truck Dispatch.

  2. TD has an Agreement with the Service Provider.

  3. SP has an Agreement with the Equipment Provider.

  4. SP needs to be "Preferred" for both the Equipment Provider and Truck Dispatch.

How do I view/edit a user in my domain?

Only your facility admin can View/Edit/Delete all/other user(s) in REACH. If you are an admin for your facility, follow the steps below:

  1. Click on the Company name on the top banner.

  2. Click on the "Users" tab.

  3. The list of users is enlisted.

  4. Locate the Edit and/or Delete button under Actions column for respective action.


What did we miss? Send us a question or tutorial suggestion here.