COMMITMENTS TO CUSTOMERS/STAKEHOLDERS
HOW CUSTOMER INFORMATION IS COLLECTED AND USED
Vantage collects contact information such as user name, email addresses, and contact phone number that is provided as part of the onboarding process on the REACH Exchange. This information is essential for the exchange to work efficiently. The representatives of no Vantage's customers or partner organizations provide these details and have full control over updating these records within their own portals. REACH stores this information in its databases behind tight security. The REACH24 Mobile App also collects user geolocation and motion sensor data. This information is used to provide features of our service, to improve and customize our service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on the user’s device. Users can enable or disable access to this information at any time, through their Device settings.
HOW CUSTOMER INFORMATION IS SHARED
Vantage protects its users' information and doesn't share it with any entities that are external to the REACH exchange. The users belonging to different tenants are required to connect with each other in order to conduct their business. This cross-tenant visibility is designed to facilitate the communication and efficiency of the service. Outside of the "by design" rules that require cross-tenant shared information, users' information is protected and remains secure.
HOW CUSTOMER ACCOUNT ACTIVITY IS TRACKED
Vantage manages logs of the activity of users on the REACH exchange that includes transactional workflows and user interaction with the REACH user interface. This data is used for producing reports for customers and improving the user experience.
HOW CUSTOMER INFORMATION IS PROVIDED TO THIRD PARTIES
No customer information is shared with any third parties as a rule of thumb. Occasionally, when such information is needed for surveys and research, this information is requested directly from the customers and only used after their consent.
DATA PROTECTION AND SECURITY
All customer data is stored behind multiple security layers and access controls. Data at rest and in transit is encrypted and uses strong encryption techniques. Only authorized personnel have access to the product systems that require multiple levels of authentication and authorizations.
OPT-IN OR OPT-OUT CHOICES THAT CUSTOMERS CAN MAKE WITH RESPECT TO THEIR INFORMATION
Vantage asks only for the information that is needed for a customer to function on the exchange including the user's name, organization email(s), organization contact phone number(s), and organization name and address. Vantage doesn't ask for any more user information than that. Customers have full control over updating or deleting that information within their individual portals in the multi-tenant exchange.
CUSTOMER PRIVACY RIGHTS
Customer privacy is paramount to Vantage which is protected by employing processes, policies, and security within all operational outlets.
All the user login information is encrypted and stored in secured databases compliant with the established data protection and security protocols.
REACH uses browser cookies to provide essential functions including authentication and security and also to retain user preferences and collect analytical data to help Vantage improve the platform. REACH does not use third-party marketing, tracking, or advertisement cookies.
EMPLOYEE PRIVACY PRACTICES
Vantage personnel are trained frequently to follow the best practices and protect the privacy of customers and their data.
The REACH exchange is a multi-tenant system that requires tenants to share information with each other in order to successfully conduct their business. No single tenant owns a record. Once a tenant leaves the exchange, their listing goes away from the system but all the past records remain within the system. All the users for the deactivated tenants are removed from the system.
COMMUNICATIONS AND MARKETING
Any communication sent to customers is about product updates and operation-related messaging. For any other marketing and surveys, Vantage seeks customers' consent, and unsolicited communication is not permitted.
CHANGES TO THIS POLICY
HOW TO CONTACT US
Last Updated: 27th October 2023