REACH™ for Service Providers
REACH™ is the modern SaaS-based maintenance software for service providers designed to increase technician utilization, reduce the cost of service delivery, and boost revenue realization. REACH™ enables you to deliver consistent service excellence with intelligent workflows, real-time visibility, and tools tailored for your industry, allowing you to scale operations, enhance customer satisfaction, and connect with new clients — all from a unified, intuitive platform.
Eliminate the redundant
REACH™ leverages industry best practices and streamlines processes to eliminate the non-value adding. Adopt REACH™ to leapfrog in your process maturity
Automate where possible
REACH™ believes in automation-first as a principle. By automating the mundane chores, it enhances human productivity and enriches work profile
Manage the exceptions through workflow
REACH™ recognizes that service events follow Pareto principle. A predominant majority of the events are standard and can be automated, leaving only the exceptions for human intervention.
Technicians Shifts Management & Workflows
We know how critical technician availability is for timely service delivery, and how equally important technician utilization is to your bottom line. REACH™ allows you to manage both without compromise. Balance customer expectations with internal capacity in an intuitive, efficient way — ensuring smiling customers and satisfied stakeholders.
Technician App & Live Location Tracking
Answer the one question customers always ask: "When is help arriving?" With our technician App, your field staff become fully integrated into your workflow. Using our live tracking system, you can monitor technician movements and keep customers in the know, building trust through transparency.
Automated deployment of technicians
Don’t lose sleep managing overnight and last-minute calls. REACH™ automates technician deployment through intelligent scheduling and real-time availability insights. With Auto Tech Dispatch, the platform handles technician assignments for you, reducing manual intervention and improving after-hours responsiveness.
Customer Data Management
Great service begins with knowing your customers. REACH™ enables easy import,
manage , and continuous updating of your customer database. As your relationships mature, so does your visibility — allowing your business to stay ahead of expectations enterprises, or walk-ins, your data works for you.
Parts, Labor & Tariff Management
REACH™ gives you the power to provide clear, itemized transparency to your clients. Show expected vs. actual parts, labor, and tariff usage to build trust and eliminate billing errors. Our system helps ensure every billable item is captured and reflected accurately — so you never lose revenue due to oversight.
Store Performance Metrics
Run your business like a pro. REACH™ gives you a bird’s eye view of how each service location is performing, with event-based scoring that benchmarks performance across key metrics. See where you're excelling and where improvements are needed — with feedback insights straight from the fleets you serve.
Analytical Reports & KPI Dashboards
REACH™ gives you full access to your operational data — both granular and aggregated — through powerful dashboards and analytical tools. Track key performance indicators, identify trends, and drive strategic decisions with confidence. It’s service provider management software made to unlock deeper business insight.
Role-based Security
REACH™ is built with role-based access in mind. Assign users to roles like technician, supervisor, or administrator, and tailor their visibility and permissions accordingly. Keep workflows focused and secure, ensuring every user concentrates only on what’s relevant to their responsibilities.
Integrations
We know your shop runs on more than one system. That’s why REACH™ integrates seamlessly with POS systems, CRM platforms, and other tools critical to your operations. Our robust APIs and rapid deployment capabilities minimize onboarding time and maximize interoperability. Got a unique setup? Our professional services team is just a call away — always ready to handle atypical integrations with ease.
Leading Fleets and Service Providers trust us to discover and connect with their partners for vehicle servicing needs.
REACH took what used to be chaos and turned it into a command center, it’s scalable, intuitive, and it just works.
Jakub Cerny
VP, Fleet Services at Hub Group
Before REACH, our team faced a major challenge in dealing with multiple customers operating different systems. It was a constant struggle to locate the right information, often resulting in missed critical details from customers. However, since adopting REACH, our entire process has transformed for the better. With REACH, we now have the convenience of one-stop-shop, encompassing all aspects of dispatch and repair services
Bill Traub
Chief Strategy Officer, P&B Intermodal
REACH has been a game changer for us. Everything is now documented, time-stamped, and accessible anytime. The detailed insights from inspections allow us to make quick adjustments, and I can confidently share this data to keep my team and customers aligned, I highly recommend REACH to any trucking company, whether they own their equipment or not.
Antoine Peterson
General Manager, Chicago Intermodal Transportation
Case Studies
Discover how industry leaders revolutionized fleet service with REACH™, cutting downtime, boosting visibility, and ensuring future-readiness through proven digital strategies
Our Blogs
Welcome to our blog, where we share the latest insights, trends, and tips to keep you informed and inspired. Explore a wide range of topics, from expert advice to industry updates, all curated to provide value to our readers.
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